Transforming returns from a bottleneck to a growth accelerator

Returns lead to low-profit margins, affect conversion rates and customer satisfaction. But they bring great opportunities if treated well. The first step of tackling returns is understanding consumer demands.

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What's inside?

Building a customer-friendly return process is not rocket science. All you need to do is reconsider your strategy and start handling it smartly. In this guide, you’ll find valuable insights into consumer demands and proven strategies to convert returns into driving revenue opportunities.

Upgrade your online store by turning these and many more insights into your competitive advantage:

Online retailers receive 2X the amount of returns as physical stores

83% of European consumers regularly check the return policy before purchasing

48% of consumers say they wouldn’t order from a webshop if they had to contact them themselves to arrange the return.

86% of European online consumers have a clear preference when it comes to returning a package

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