--- title: E-Commerce Delivery Compass 2023 description: Gain insights into European and, new to this year, US consumers’ thoughts on tracking, returns, delivery preferences, future trends, and more. --- ![Sendcloud_Logo-Secondary_Blue-Blue_RGB](https://go.sendcloud.com/hs-fs/hubfs/Sendcloud_Logo-Secondary_Blue-Blue_RGB.png?width=111&height=32&name=Sendcloud_Logo-Secondary_Blue-Blue_RGB.png) ![Sendcloud_Logo-Secondary_Blue-Blue_RGB](https://go.sendcloud.com/hubfs/Sendcloud_Logo-Secondary_Blue-Blue_RGB.svg) - Product - [Shipping Automation](https://www.sendcloud.com/process-orders/) - [Returns](https://www.sendcloud.com/return-portal/) - [Checkout](https://www.sendcloud.com/optimize-check-out/) - [Shipping Protection](https://www.sendcloud.com/shipping-protection/) - [Tracking](https://www.sendcloud.com/tracking-notifications/) - [Pack & Go](https://www.sendcloud.com/pack-go/) - [API](https://www.sendcloud.com/api/) - [How it works](https://www.sendcloud.com/how-it-works/) - [Pricing](https://www.sendcloud.com/pricing/) - Resources - [Blog](https://www.sendcloud.com/blog/) - [Customer stories](https://www.sendcloud.com/customer-success/) - [Sendcloud Academy](https://www.sendcloud.com/academy/) - [Whitepapers](https://www.sendcloud.com/whitepapers/) - [Events and webinars](https://www.sendcloud.com/events-and-webinars/) - [Shipping tools](https://www.sendcloud.com/shipping-tools/) - [Developer API Docs](https://www.sendcloud.dev/) - [Release log](https://releaselog.sendcloud.com/changelog) - [Help center](https://support.sendcloud.com/) - [Contact](https://www.sendcloud.com/contact/) - [Enterprise](https://www.sendcloud.com/enterprise/) - [Login](https://account.sendcloud.com/login) - [![Sign up for free](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4114841/b39aa63e-8d6a-4a2d-8394-03dcc0607c5d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4114841/b39aa63e-8d6a-4a2d-8394-03dcc0607c5d) - Product - [Shipping Automation](https://www.sendcloud.com/process-orders/) - [Returns](https://www.sendcloud.com/return-portal/) - [Checkout](https://www.sendcloud.com/optimize-check-out/) - [Shipping Protection](https://www.sendcloud.com/shipping-protection/) - [Tracking](https://www.sendcloud.com/tracking-notifications/) - [Pack & Go](https://www.sendcloud.com/pack-go/) - [API](https://www.sendcloud.com/api/) - [How it works](https://www.sendcloud.com/how-it-works/) - [Pricing](https://www.sendcloud.com/pricing/) - Resources - [Blog](https://www.sendcloud.com/blog/) - [Customer stories](https://www.sendcloud.com/customer-success/) - [Sendcloud Academy](https://www.sendcloud.com/academy/) - [Whitepapers](https://www.sendcloud.com/whitepapers/) - [Events and webinars](https://www.sendcloud.com/events-and-webinars/) - [Shipping tools](https://www.sendcloud.com/shipping-tools/) - [Developer API Docs](https://www.sendcloud.dev/) - [Release log](https://releaselog.sendcloud.com/changelog) - [Help center](https://support.sendcloud.com/) - [Contact](https://www.sendcloud.com/contact/) - [Enterprise](https://www.sendcloud.com/enterprise/) - [Login](https://account.sendcloud.com/login) - [![Sign up for free](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4114841/b39aa63e-8d6a-4a2d-8394-03dcc0607c5d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4114841/b39aa63e-8d6a-4a2d-8394-03dcc0607c5d) # E-commerce Delivery Compass 2023 Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US. Download our e-commerce delivery compass now and start charting your course to e-commerce success! ### Download your free research report Sneak Peak ## What can you expect? Gain access to valuable e-commerce logistics insights on the entire process from checkout to return. Find actionable tips on how to achieve success in 2023. Discover the key differences in consumer preferences and needs from 2021 to 2023, which will help you stay ahead of the competition. 24% already regularly order products from social media. Two-thirds of consumers expect shipping costs to increase in 2023 due to inflation. At 44%, shipping & delivery options are the main reason for checkout abandonment Shoppers think greener: 54% expect online stores to offer a green delivery method. ![Instagram-post-38](https://go.sendcloud.com/hs-fs/hubfs/Instagram-post-38.png?width=509&height=456&name=Instagram-post-38.png) ## More than 23,000 businesses already love Sendcloud’s insights ![Takeaway-2](https://go.sendcloud.com/hubfs/Takeaway-2.svg) ![Bloom-and-wild](https://go.sendcloud.com/hubfs/Bloom-and-wild.svg) ![Catawiki-2](https://go.sendcloud.com/hubfs/Catawiki-2.svg) ![Gelato-2](https://go.sendcloud.com/hubfs/Gelato-2.svg) ## See Europe's #1 shipping automation platform in action Save time on every parcel, reduce shipping costs, and access 100+ carriers, 50+ integrations, and countless more options with our APIs. [![Sign up for free](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4114841/b39aa63e-8d6a-4a2d-8394-03dcc0607c5d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4114841/b39aa63e-8d6a-4a2d-8394-03dcc0607c5d) ![Ex_By Nouck - Sendcloud - Promo - 038 - Edit mirrored](https://go.sendcloud.com/hs-fs/hubfs/Ex_By%20Nouck%20-%20Sendcloud%20-%20Promo%20-%20038%20-%20Edit%20mirrored.jpg?width=2000&name=Ex_By%20Nouck%20-%20Sendcloud%20-%20Promo%20-%20038%20-%20Edit%20mirrored.jpg) ![Ex_By Nouck - Sendcloud - Promo - 038 - Edit mirrored](https://go.sendcloud.com/hs-fs/hubfs/Ex_By%20Nouck%20-%20Sendcloud%20-%20Promo%20-%20038%20-%20Edit%20mirrored.jpg?width=2000&name=Ex_By%20Nouck%20-%20Sendcloud%20-%20Promo%20-%20038%20-%20Edit%20mirrored.jpg) [![Sendcloud Icon Logo_mobile](https://26179006.fs1.hubspotusercontent-eu1.net/hub/26179006/hubfs/Sendcloud%20Icon%20Logo_mobile.png?width=112&height=32&name=Sendcloud%20Icon%20Logo_mobile.png) ![Sendcloud_Logo-Secondary_Blue-Blue_RGB](https://go.sendcloud.com/hubfs/Sendcloud_Logo-Secondary_Blue-Blue_RGB.svg)](https://sendcloud.com) © 2026 Sendcloud [| Terms and conditions](https://www.sendcloud.com/terms-conditions/) [| Privacy & GDPR Policy](https://www.sendcloud.com/privacy-policy/) [| GDPR Terms of Processing](https://www.sendcloud.com/terms-of-processing/) | Chamber of commerce: 66572959 | VAT number: NL856613897B01